Some countries don't load subchildren

Avatar
  • updated
  • Fixed

I'm trying to open the trees for France, UK and USA but I only get the turning thingy but it doesn't load. I've also tried to select different dates for the OSM database but with the same result. Other countries work though.

Avatar
Magnus
  • Fixed
Avatar
Magnus

Great news. Hopefully it's fixed and not random. Please inform us if it should happen again since we are not certain that it's actually fixed.

We have another site with a similar issue that could very well be the same. While we are investigating that, and also waiting for response from the other user with issues, we'll keep this bug report open (under review).

Avatar
pa79

Yes, it's working. Thank you!

Avatar
Magnus

Thanks. Then it's most likely the same case. The other user has also tried multiple browsers, and even a smartphone.

Today we have made some infrastructure redesign, to eliminate a service that could be a potential issue. Could you confirm if you are still having issues?

Avatar
pa79
Quote from Magnus

We are having an email conversation with another user who are experiencing similar issues. We haven't been able to reproduce it ourselves though.

Didn't you even get a Javascript popup error? The other user we are speaking with is getting an error, which should appear if it doesn't work.

I get an "error fetching tree" after a minute or so.

I've tried Firefox, Chrome and Edge with the same result. As does Firefox in safe mode (without any addons). Weirdly enough, a 'private' window in Firefox already hangs at loading the first level countries list and gives me the error fetching tree message there.

Avatar
Magnus
  • Under review

We are having an email conversation with another user who are experiencing similar issues. We haven't been able to reproduce it ourselves though.

Didn't you even get a Javascript popup error? The other user we are speaking with is getting an error, which should appear if it doesn't work.